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We do our best to serve you and deliver the best product we can for the best price. If you're not happy, we aren't happy. Please call us and let us know how we can better serve you. We do reserve the right to decline online sales in the event our system failed to update quantities available. Returns are not available on patterns/tools except for shipping errors and any cut items except in the case of our sending the incorrect fabric. Any other unused and sealed item may be returned for refund, less shipping and a 10% handling fee, at our discretion.